Active Feet

Frequently Asked Questions – Cracked Heels & Dry Skin

1. What causes cracked heels and dry skin on the feet?

Cracked heels are often caused by dry skin, prolonged standing, open-back shoes, or environmental factors such as cold or dry weather. Certain skin conditions, like eczema or psoriasis, can also contribute. Regular hydration and protection are key to prevention.

2. What products help repair cracked heels?

Urea-based foot creams, heel balms, and hydrating moisturisers are among the most effective treatments. Pairing these with heel socks, silicone heel cups, or occlusive dressings can help lock in moisture and speed up healing.

3. How often should I apply foot cream?

For best results, apply foot cream at least once daily, ideally after a shower or foot soak when the skin can absorb moisture most effectively. Severely dry or cracked heels may benefit from applying cream twice daily.

4. How long does it take to see results?

With consistent use of a good quality foot cream, many people notice an improvement within 3–7 days. Deep cracks may take longer to fully heal, depending on severity and how well the area is cared for.

5. Can cracked heels become infected?

Yes — if the skin splits deeply, bacteria can enter and cause infection. If you notice redness, swelling, or pain, it’s important to seek professional medical advice.

6. Are your creams suitable for sensitive skin?

Yes, many of our heel balms and creams are formulated for sensitive skin and contain gentle, clinically trusted ingredients like urea, shea butter, and natural oils. Always patch-test before first use.

7. Can I use heel balm with socks or heel protectors?

Absolutely. Wearing socks or silicone heel protectors after applying cream helps lock in moisture overnight and speeds up the healing process.

8. When should I see a podiatrist?

If your heels are painful, bleeding, or not improving with regular care, it’s best to consult a podiatrist. This is especially important for people with diabetes or circulation issues.