Shipping Information

Shipping Policy

We offer fast, reliable Australia-wide shipping via Australia Post, with tracking included on all orders.

Orders placed before 12:00pm (AEST) are prioritised for same-day dispatch (where possible)
Orders placed after this time will be processed the next business day

Please note: Delivery times are estimates and may vary depending on your location.

Orders are typically processed within 1–2 business days
We aim to dispatch all Express orders the same day if placed before the 12:00pm cut-off

All orders are shipped using Australia Post for reliable and trackable delivery.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

You can also track your order at any time via our Track Your Order page.

While we aim to deliver within the estimated timeframes, delays can occasionally occur due to factors outside our control, including:

If you have any concerns about your delivery, please contact us at info@thefootcareshop.com.au and we will be happy to assist.

All orders are sent via Australia Post to ensure safe and reliable delivery.

If your order appears to be lost in transit:

Please contact us at info@thefootcareshop.com.au with your order details
We will investigate with Australia Post and provide an update within 1–2 business days

We will work with you to resolve the issue as quickly as possible.

Thank you for shopping with The Foot Care Shop — we appreciate your support.