Returns & Refund Policy

Returns & Refund Policy

To start a return, you can contact us at info@thefootcareshop.com.au and we will provide you with the information needed to complete your return. The buyer is responsible for all return shipping costs except where order is damaged or faulty, in which case we will provide a return shipping label and organise a replacement order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your goods must be in the same condition that you received them and be returned in their original packaging. 

Damaged Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you. Please email us at info@thefootcareshop.com.au and we will get back to you within 1 business day.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once your item has been returned to us we will process your refund within 7 working days.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved your refund will then be issued using the payment method you used when ordering.

Refund Timeframe

Please allow up to 7 days for a refund to be approved and processed once the return has been received. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return Address:

Returns can be posted back to us via the following address:

The Foot Care Shop, 5 Everage Street, Moonee Ponds, Vic 3039.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.